Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-04-27T09:54:16+10:00

Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-07-22T13:29:47+10:00

Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-04-11T10:06:14+10:00

Conflict Resolution – Hobart

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Hobart2016-11-15T09:43:07+11:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2015-11-20T14:36:43+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-08-30T12:34:43+10:00

Conflict Resolution – Alice Springs

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Alice Springs2016-04-27T11:51:35+10:00

Conflict Resolution – Brisbane

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Brisbane2016-04-19T09:18:26+10:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2016-02-04T15:38:40+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-02-04T15:38:27+11:00

Upcoming Events

  • Online Mediation Accreditation Day – April 2021
    • April 22, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Online Mediation Training – April 2021
    • Days 1 - 3
      April 28, 2021 - April 30, 2021
      9:30 am - 4:30 pm
    • Days 4 - 5
      May 3, 2021 - May 4, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021! How do…

  • Online - Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      April 28, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online
    • One day Mediation Refresher Training
      May 3, 2021
      9:30 am - 4:30 pm
    • One day Mediation Refresher Training
      May 4, 2021
      9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Online Mediation Accreditation Day
    • May 5, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Accelerator Online Mediation Training – May 2021
    • Days 1 - 3
      May 19, 2021 - May 21, 2021
      10:00 am - 1:15 pm
    • Days 4 - 8
      May 24, 2021 - May 28, 2021
      10:00 am - 1:15 pm
    • Days 9 - 11
      May 31, 2021 - June 2, 2021
      10:00 am - 1:15 pm

    Up-skill Online and Accelerate your Career! Choosing the ADC difference, and Staying Connected… How do you become a nationally accredited mediator, a more effective negotiator,…

  • Mediating in the Headlights of Litigation and Arbitration - Now Live in Sydney, plus Online
    • 1 Day – Commercial Mediation Masterclass (Eligible for 8+ CPD Points)
      May 28, 2021
      10:00 am - 5:30 pm
    • 3 Days – Advanced Commercial Mediation Accreditation (Eligible for 25+ CPD Points)
      May 28, 2021 - May 30, 2021
      10:00 am - 5:30 pm

     

  • Online Mediation Accreditation Day – May 2021
    • June 3, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • The Weekend Edition – Online Mediation Training – June 2021
    • Days 1 - 2
      June 5, 2021 - June 6, 2021
      9:30 am - 4:30 pm
    • Days 3 - 4
      June 12, 2021 - June 13, 2021
      9:30 am - 4:30 pm
    • Day 5
      June 19, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's 'Weekend Edition’ Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021!…

  • Online - Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      June 5, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…