Conflict Resolution

ADC offers practical skills and strategies that can be readily applied within a variety of contexts to minimise the impact of conflict on you, your organisation and those around you. This one-day interactive course is a must for managers, business owners and staff at all levels who seek to benefit from reducing the levels of conflict around them.  [Read More]

Complaints Handling

Learn how to respond to difficult clients, understand service recovery strategies and build client loyalty by turning a negative situation into a positive experience for your clients and your business management. Great service recovery is simply great business. Learn how your business can benefit from best-practice complaints handling.  [Read More]

Facilitating Difficult Discussions

This course is intended for any one who needs to manage difficult discussions effectively and who needs to give and receive authentic and timely feedback. Managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators will benefit from this highly interactive one day course.    [Read More]

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