Complaints & Conflict Capability
Conflict Resolution
ADC offers practical skills and strategies that can be readily applied within a variety of contexts to minimise the impact of conflict on you, your organisation and those around you. This one-day interactive course is a must for managers, business owners and staff at all levels who seek to benefit from reducing the levels of conflict around them. [Read More]
Complaints Handling
Learn how to respond to difficult clients, understand service recovery strategies and build client loyalty by turning a negative situation into a positive experience for your clients and your business management. Great service recovery is simply great business. Learn how your business can benefit from best-practice complaints handling. [Read More]
Facilitating Difficult Discussions
This course is intended for any one who needs to manage difficult discussions effectively and who needs to give and receive authentic and timely feedback. Managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators will benefit from this highly interactive one day course. [Read More]
Public and In-House Courses
ADC offers both Public Courses (upcoming dates are linked below) and In-House training tailored to your organisation’s needs. To discuss your needs and find the right training program please call ADC on +61 02 9239 000 or email ADR@disputescentre.com.au.
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Event | Venue | Date | |
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Complaints Handling Training - April 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - May 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - June 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - July 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - August 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - September 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - October 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - November 2024 | ONLINE! Join us from anywhere... |
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Online - Conflict Resolution & ADR - December 2024 | ONLINE! Join us from anywhere... |
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