Complaints & Conflict Capability

Conflict Resolution

ADC offers practical skills and strategies that can be readily applied within a variety of contexts to minimise the impact of conflict on you, your organisation and those around you. This one-day interactive course is a must for managers, business owners and staff at all levels who seek to benefit from reducing the levels of conflict around them.  [Read More]

Complaints Handling

Learn how to respond to difficult clients, understand service recovery strategies and build client loyalty by turning a negative situation into a positive experience for your clients and your business management. Great service recovery is simply great business. Learn how your business can benefit from best-practice complaints handling.  [Read More]

Facilitating Difficult Discussions

This course is intended for any one who needs to manage difficult discussions effectively and who needs to give and receive authentic and timely feedback. Managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators will benefit from this highly interactive one day course.    [Read More]

Public and In-House Courses

ADC offers both Public Courses (upcoming dates are linked below) and In-House training tailored to your organisation’s needs. To discuss your needs and find the right training program please call ADC on +61 02 9239 000 or email ADR@disputescentre.com.au.

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EventVenueDate
Online - Conflict Resolution & ADR - April 2024ONLINE! Join us from anywhere...
  • April 17, 2024 9:30 am
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Complaints Handling Training - April 2024ONLINE! Join us from anywhere...
  • April 30, 2024 9:30 am
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Facilitating Difficult Discussions – May 2024ONLINE! Join us from anywhere...
  • May 2, 2024 10:25 am
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Online - Conflict Resolution & ADR - May 2024ONLINE! Join us from anywhere...
  • May 8, 2024 9:30 am
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Online - Conflict Resolution & ADR - June 2024ONLINE! Join us from anywhere...
  • June 12, 2024 9:30 am
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Online - Conflict Resolution & ADR - July 2024ONLINE! Join us from anywhere...
  • July 10, 2024 9:30 am
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Online - Conflict Resolution & ADR - August 2024ONLINE! Join us from anywhere...
  • August 7, 2024 9:30 am
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Online - Conflict Resolution & ADR - September 2024ONLINE! Join us from anywhere...
  • September 11, 2024 9:30 am
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Online - Conflict Resolution & ADR - October 2024ONLINE! Join us from anywhere...
  • October 10, 2024 9:30 am
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Online - Conflict Resolution & ADR - November 2024ONLINE! Join us from anywhere...
  • November 13, 2024 9:30 am
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Online - Conflict Resolution & ADR - December 2024ONLINE! Join us from anywhere...
  • December 11, 2024 9:30 am
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