Facilitating Difficult Discussions

Have you ever searched for what to say and how to say it?

The Australian Disputes Centre’s course on Facilitating Difficult Discussions is designed for anyone seeking to approach and conduct difficult discussions with greater skill and confidence. This highly interactive course can assist people who need to give and receive authentic and timely feedback whether that be managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers or administrators.

Difficult discussions can arise at any time, or at any stage of our careers e.g. as part of a performance management process, during conflict situations between colleagues, when responding to inappropriate behaviour, when delegating work or when a ‘no’ or an apology is needed.

Learn why we avoid difficult discussions, how our personal experiences and communication style impacts on others and how to apply a range of practical communication skills and conflict resolution strategies to deliver and receive meaningful feedback in a timely and constructive way.

This course equips participants with the skills and knowledge to:

  • Understand why we avoid difficult discussions and how our perception and fear can contribute to the degree of difficulty
  • Analyse and prepare for a difficult discussion
  • Recognise negotiating styles and apply appropriate communication techniques to deliver your message effectively
  • Select strategies and processes to address specific performance or behavioural problems in a direct and respectful way
  • Respond assertively to unreasonable requests
  • Deliver difficult messages in a constructive and timely manner
  • Reflect on personal contributions to the conflict and the potential impact on others

If you would like to know more about ADC’s Complaints Handling training, or wish to discuss In-house courses, please email info@disputescentre.com.au or call us on +61 2 9239 0700. We would be delighted to assist you.

Online Registration

Please complete our easy online registration form below. REGISTER TODAY, this Course is filling fast!

Network online with participants from all walks of life and gain the Australian Disputes Centre’s highly regarded certificate in: Facilitating Difficult Discussions


Facilitating Difficult DiscussionsONLINE! Join us from anywhere...
  • June 9, 2022 9:30 am
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