Complaints Handling Course

Do you handle complaints or deal with difficult clients?

Managing complaints effectively is essential for the success of any size business, government entity or not-for-profit organisation.  This course teaches participants how to better deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a potentially negative situation into a positive experience.

The Australian Disputes Centre’s one-day Complaints Handling Course is designed for client-facing roles. It is essential training for staff at any level, whose job involves successfully managing the customer experience; be that face-to-face, over the phone, via email or web-based contact. Consistent with ADC’s quality training programmes, our Complaints Handling Course is easily accessible online, highly interactive and the content shared in an engaging and informative style.

This course equips participants with the skills to:

  • Adopt a confident and positive approach when dealing with complaints
  • Develop strategies to manage difficult customers more effectively
  • Identify what dissatisfied customers say, do and want
  • Diffuse difficult situations
  • Appreciate the link between complainants’ feedback and continuous business improvement
  • Apply an 8-Step process to manage complaints effectively

If you would like to know more about ADC’s Complaints Handling training, or wish to discuss In-house courses, please email info@disputescentre.com.au or call us on +61 2 9239 0700. We would be delighted to assist you.

Online Registration

Please complete our easy online registration form linked below. REGISTER TODAY, this Course is filling fast!

Network online with participants from all walks of life and gain the Australian Disputes Centre’s highly regarded certificate in: Complaints Handling

Search:

EventVenueDate
Complaints Handling Training - April 2024ONLINE! Join us from anywhere...
  • April 30, 2024 9:30 am
More Information