Leaders in Learning and Professional Development

Conflict capability is integral to helping communities and business thrive. ADC leads the field with its interactive, online and in-house conflict capability skills training programmes. Explore your options for ADC’s world-class training programmes and accreditation!

About us

The Australian Dispute Center (ADC) is an independent, not-for-profit company dedicated to advancing Alternative Dispute Resolution (ADR) knowledge and skills in all sectors and levels.

With decades of experience delivering specialist skills training, we proudly offer courses in Mediation and Conciliation (plus Accreditation), Conflict Resolution & ADR, Negotiation, Complaints Handling, Facilitating Difficult Discussions and more.

Join our accelerated online and in-house courses to learn at your own pace and gain ADC’s prestigious accreditation


Mediation/Conciliation Training & Accreditation

ADC’s five-day, face-to-face training course will help you build the foundational knowledge, skills, and tools to become an accredited mediator and conciliator or use subsets of these skills in many contexts within the workplace, community, and business negotiations.

Upskill and add ADC Accreditation and National Mediator Accreditation System (NMAS) credentials to your professional profile.

Mediator/Conciliator Refresher Training

A full-day, practical skills development programme that provides training and expert coaching from ADC’s skilled, professional practitioners.

If you are preparing for accreditation or re-accreditation, completing your mediator/conciliator Continued Professional Development (CPD) requirements, or simply seeking an opportunity to expand your skills in an intensive learning environment, this course is for you.

Commercial Mediation Masterclass & Advanced Mediator/Conciliator Accreditation

Advanced advocacy and mediation CPD Program with ADC’s pre-eminent legal and ADR faculty and peers, diving into ‘the how’ of mediating complex commercial disputes. Enrol in our one-day Commercial Mediation Masterclass or register for all three-day to gain the Advanced Mediator/Conciliator Accreditation programme (with the Masterclass included).

For experienced mediators and conciliators, now is the time to take the next step in your professional development and gain the highly respected ADC accreditation as an Advanced Mediator/Conciliator. Contact ADC for further information.

Complaints Handling 

ADC’s Complaints Handling Course is designed for client-facing roles at any level. This one-day course teaches participants how to respond to challenging situations, understand service recovery strategies, and build customer loyalty by turning a potentially adverse situation into a positive experience.

Conflict Resolution & ADR Training

This one-day Conflict Resolution & ADR Course gives participants the practical skills and strategies needed to minimise the adverse effects of conflict, resolve disputes and strengthen their relationships.

ADC’s Conflict Resolution & ADR Course is ‘a must’ for all project managers and others in the construction industry seeking new business and to reduce the escalation of conflict on current contracts.

On completion, participants receive a Certificate of Participation and are eligible for a 1-day credit towards ADC’s 5-day Mediation/Conciliation Training.

Facilitating Difficult Discussions Course

This highly interactive course assists you in giving and receiving authentic and timely feedback, whether in the role of a professional advisor, manager, team leader, supervisor, people and culture consultant, trainer, or administrator.


Don’t miss out. Contact ADC now to determine the ideal course for you!

Your Continuing Professional Development Programme

ADC presents an exciting and comprehensive Continuing Professional Development Programme with seminars and workshops designed to meet the needs of ADR practitioners and legal representatives.

In-house Consulting and Training Service

ADC offers in-house learning and professional development programmes to meet your needs with customisation options to design a bespoke course or seminar tailored to your specific organisational requirements.

Why Us?

Four decades of national and international training capability

ADC are the experts in conflict management solutions. We have been at the forefront of providing conflict capability training courses since January 1986. A nationally and internationally recognised industry leader, ADC has successfully trained thousands of professionals from all walks of life in mediation, conciliation, facilitation, conflict resolution and complaints handling skills and processes.

Australia’s leading faculty

ADC’s professional practitioner-trainers bring decades of training experience to our training programmes. ADC’s faculty is passionate about maximising your learning by immersing you in a challenging, rewarding, and exciting training environment.

Designed to meet your needs

ADC’s training programmes are suitable for a broad range of participants from business, government, law, HR, NFPs, psychology, counselling, social services, consulting, town planning, the community sector, and more.

ADC’s unique mediation/conciliation course design gives you the opportunity to practise your mediation skills in an area of interest to you (workplace, commercial and multidisciplinary).

Focused on your success

Many of Australia’s leading national and international mediators and conciliators have completed their training and accreditation with ADC. ADC is focused on helping participants develop practical skills, and we provide many more professional coaching hours than is required under the Australian National Standards. On ADC’s course, participants develop their skills in a small group of 3 – with the help of written and verbal feedback from a professional mediator-coach –  over 3-days of the 5-day training pro9gramme.

Reviews/Testimonials

“A substantial component of the course was devoted to allowing students to build on the theory learnt by actually being involved in mock mediations, both as a mediator and as a party, which allowed students to not only practise mediation skills with experienced coaches providing feedback but also gaining valuable insight from the perspective of a party involved in a dispute.

All of the staff delivering the course were fantastic. As well as obviously being very knowledgeable and experienced, they were also very friendly and approachable. The course was the right mix of theory and practical training.” – Shane, January 2022

“Absolutely brilliant learning experience. I was particularly impressed by the process of providing feedback on our performance from several experienced coaches. The real-time live assessment was extremely valuable.” – Prasuna, March 2021

“Great experience. Good teachers and classmates, and forum. Online training worked well. Not excessive amounts of homework or personal learning. A well-thought-out program. Excellent role plays.” – Aidan, October 2020

Read more testimonials here »

Courses are filling fast – Register Today!

Search:

EventVenueDate
Online Mediation Training – April 2024ONLINE! Join us from anywhere...
  • April 17, 2024 9:30 am
More Information
Online Mediation Training – May 2024ONLINE! Join us from anywhere...
  • May 8, 2024 9:30 am
More Information
Online Mediation Training – June 2024ONLINE! Join us from anywhere...
  • June 12, 2024 9:30 am
More Information
Online Mediation Training – July 2024ONLINE! Join us from anywhere...
  • July 10, 2024 9:30 am
More Information
Online Mediation Training – August 2024ONLINE! Join us from anywhere...
  • August 7, 2024 9:30 am
More Information
Online Mediation Training – September 2024ONLINE! Join us from anywhere...
  • September 11, 2024 9:30 am
More Information
Online Mediation Training – October 2024ONLINE! Join us from anywhere...
  • October 10, 2024 9:30 am
More Information
Online Mediation Training – November 2024ONLINE! Join us from anywhere...
  • November 13, 2024 9:30 am
More Information
Online Mediation Training – December 2024ONLINE! Join us from anywhere...
  • December 11, 2024 9:30 am
More Information

Need further information? Request a contact form!