Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-07-22T13:29:47+10:00

Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-04-11T10:06:14+10:00

Conflict Resolution – Hobart

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Hobart2016-11-15T09:43:07+11:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2015-11-20T14:36:43+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-08-30T12:34:43+10:00

Conflict Resolution – Alice Springs

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Alice Springs2016-04-27T11:51:35+10:00

Conflict Resolution – Brisbane

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Brisbane2016-04-19T09:18:26+10:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2016-02-04T15:38:40+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-02-04T15:38:27+11:00

Conflict Resolution – Sydney

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Sydney2016-11-21T12:30:19+11:00

Upcoming Events

  • Accelerator Online Mediation Training – June 2021
    • Days 1 - 3
      June 16, 2021 - June 18, 2021
      10:00 am - 1:15 pm
    • Days 4 - 8
      June 21, 2021 - June 25, 2021
      10:00 am - 1:15 pm
    • Days 9 - 11
      June 28, 2021 - June 30, 2021
      10:00 am - 1:15 pm

    Up-skill Online and Accelerate your Career! Choosing the ADC difference, and Staying Connected… How do you become a nationally accredited mediator, a more effective negotiator,…

  • The Weekend Edition – Online Mediation Training – June 2021
    • Day 5
      June 19, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's 'Weekend Edition’ Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021!…

  • Mediation Refresher Training - Online
    • One day Mediation Refresher Training
      June 19, 2021
      9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • The Weekend Edition – Online Mediation Accreditation Day
    • June 20, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Online Mediation Accreditation Day – June 2021
    • July 1, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Online Mediation Training – July 2021
    • Days 1 - 3
      July 14, 2021 - July 16, 2021
      9:30 am - 4:30 pm
    • Days 4 - 5
      July 19, 2021 - July 20, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021! How do…

  • Online - Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      July 14, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Online Mediation Accreditation Day
    • July 21, 2021
      9:30 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Hybrid Mediation Training (in-person and online) – Sydney, August 2021
    • Days 1 - 3 (In-person Sydney, or online)
      August 4, 2021 - August 6, 2021
      9:30 am - 4:30 pm
    • Days 4 - 5 (Online)
      August 9, 2021 - August 10, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's flagship Mediation Training & Accreditation in a hybrid format. As we move carefully to a more open Covid-safe…

  • Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      August 4, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…