Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-04-27T09:54:16+10:00

Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-07-22T13:29:47+10:00

Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-04-11T10:06:14+10:00

Conflict Resolution – Hobart

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Hobart2016-11-15T09:43:07+11:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2015-11-20T14:36:43+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-08-30T12:34:43+10:00

Conflict Resolution – Alice Springs

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Alice Springs2016-04-27T11:51:35+10:00

Conflict Resolution – Brisbane

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Brisbane2016-04-19T09:18:26+10:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2016-02-04T15:38:40+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-02-04T15:38:27+11:00

Upcoming Events

  • ADC Panel Bi-Annual Administration Fee April 2021-March 2023
    • ADC Panel Bi-Annual Administration Fee
      April 1, 2021 - March 31, 2023
      12:00 am - 11:55 pm
  • Supreme Court of New South Wales – ADR Address 2021 - Online Only
    • September 30, 2021
      5:30 pm - 6:30 pm
  • Online Mediation Training – October 2021
    • Days 1 - 2
      October 14, 2021 - October 15, 2021
      9:30 am - 4:30 pm
    • Days 3 - 4
      October 21, 2021 - October 22, 2021
      9:30 am - 4:30 pm
    • Day 5
      October 28, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021! How do…

  • Online - Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      October 14, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Australia-Latin America Business Forum
    • October 14, 2021
      6:00 pm - 7:30 pm

    Online

  • Mediation Refresher Training - Online
    • One day Mediation Refresher Training
      October 22, 2021
      9:30 am - 4:30 pm
    • One day Mediation Refresher Training
      October 28, 2021
      9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Online Mediation Accreditation Day
    • October 29, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • The Weekend Edition – Online Mediation Training – November 2021
    • Days 1 - 2
      November 6, 2021 - November 7, 2021
      9:30 am - 4:30 pm
    • Days 3 - 4
      November 13, 2021 - November 14, 2021
      9:30 am - 4:30 pm
    • Day 5
      November 20, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's 'Weekend Edition’ Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021!…

  • The Weekend Edition - Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      November 6, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online - Weekend Edition
    • One day Mediation Refresher Training
      November 14, 2021
      9:30 am - 4:30 pm
    • One day Mediation Refresher Training
      November 20, 2021
      9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…