Complaints Handling Training – 7 May 2024

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Online – Conflict Resolution & ADR – October 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – December 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – November 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – September 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – August 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – July 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – June 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – May 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online – Conflict Resolution & ADR – April 2024

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Upcoming Events

  • Online Mediation Training – June 2024
    • Days 1 - 3
       June 12, 2024 - June 14, 2024
       9:30 am - 4:30 pm
    • Days 4 - 5
       June 17, 2024 - June 18, 2024
       9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become a…

  • Online - Conflict Resolution & ADR - June 2024
    • Conflict Resolution & ADR Training
       June 12, 2024
       9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online – June 2024
    • One day Mediation Refresher Training
       June 17, 2024
       9:30 am - 4:30 pm
    • One day Mediation Refresher Training
       June 18, 2024
       9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation/Conciliation Accreditation Day – June 2024
    •  June 19, 2024
       9:30 am - 4:30 pm

    Essential Accreditation for Mediators and Conciliators ADC Mediation/Conciliation Training participants (only), who are seeking formal recognition of their skills are eligible to enrol in ADC’s…

  • Mediating in the Headlights of Litigation and Arbitration - June 2024
    • 1 Day – Commercial Mediation Masterclass (Eligible for CPD Points)
       June 26, 2024 - June 27, 2024
       10:00 am
    • 3 Days – Advanced Commercial Mediation Accreditation (Eligible for CPD Points)
       June 26, 2024 - June 28, 2024
       10:00 am - 5:30 pm

     

  • Online Mediation Training – July 2024
    • Days 1 - 3
       July 10, 2024 - July 12, 2024
       9:00 am - 5:00 pm
    • Days 4 - 5
       July 15, 2024 - July 16, 2024
       9:00 am - 5:00 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become a…

  • Online - Conflict Resolution & ADR - July 2024
    • Conflict Resolution & ADR Training
       July 10, 2024
       9:00 am - 5:00 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online – July 2024
    • One day Mediation Refresher Training
       July 15, 2024
       9:00 am - 5:00 pm
    • One day Mediation Refresher Training
       July 16, 2024
       9:00 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation/Conciliation Accreditation Day – July 2024
    •  July 17, 2024
       9:30 am - 4:30 pm

    Essential Accreditation for Mediators and Conciliators ADC Mediation/Conciliation Training participants (only), who are seeking formal recognition of their skills are eligible to enrol in ADC’s…

  • International Students Summer ADR Intensive 2024
    • Day 1
       July 20, 2024
       9:30 am - 4:30 pm
    • Day 2
       July 27, 2024
       9:30 am - 4:30 pm
    • Day 3
       August 3, 2024
       9:30 am - 4:30 pm
    • Day 4
       August 10, 2024
       9:30 am - 4:30 pm
    • Day 5
       August 17, 2024
       9:30 am - 4:30 pm
    • Accreditation Day
       August 18, 2024
       9:30 am - 4:30 pm

     

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