Complaints Handling Training – 7 May 2024

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Mediation Refresher Training – Online – December 2023

This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity to up-skill in an intensive learning environment. A full-day, practical, skills development programme with expert coaching from ADC’s skilled, professional practitioners. Refresher training is available as part of ADC’s highly regarded mediation course and can be taken on Day 4 and/or Day 5 of our mediation programme. Participants benefit from mediating a simulated dispute with [...]

Online – Conflict Resolution & ADR – December 2023

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict around them, and the multiple costs of conflict! ADC’s highly interactive, intensive online course gives you the practical skills and strategies to minimise the negative effects [...]

Online Mediation Training – December 2023

We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2023! How do you become a nationally accredited mediator, a more effective negotiator, a ‘mediation-skilled’ legal adviser, a more effective workplace manager or a dispute resolution specialist? Whatever your goals, ADC can help you advance your skills and career by: Developing your interest-based Negotiation Skills Teaching you how to conduct each step of the Mediation Process Building on your current expertise [...]

Online Mediation Accreditation Day – December 2023

Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of Arbitrators (London) ADC’s Online Accreditation Programme ADC’s Online Mediation Course participants who are seeking formal recognition of their skills are eligible to enrol in ADC’s Online Accreditation Programme, and then apply for recognition under the Australian National Mediator Accreditation System (NMAS) or to become a member of the Chartered Institute of Arbitrators (CIArb). ADC’s course [...]

Mediation Refresher Training – Online – November 2023

This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity to up-skill in an intensive learning environment. A full-day, practical, skills development programme with expert coaching from ADC’s skilled, professional practitioners. Refresher training is available as part of ADC’s highly regarded mediation course and can be taken on Day 4 and/or Day 5 of our mediation programme. Participants benefit from mediating a simulated dispute with [...]

Online Mediation Training – November 2023

We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2023! How do you become a nationally accredited mediator, a more effective negotiator, a ‘mediation-skilled’ legal adviser, a more effective workplace manager or a dispute resolution specialist? Whatever your goals, ADC can help you advance your skills and career by: Developing your interest-based Negotiation Skills Teaching you how to conduct each step of the Mediation Process Building on your current expertise [...]

Online Mediation Accreditation Day – November 2023

Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of Arbitrators (London) ADC’s Online Accreditation Programme ADC’s Online Mediation Course participants who are seeking formal recognition of their skills are eligible to enrol in ADC’s Online Accreditation Programme, and then apply for recognition under the Australian National Mediator Accreditation System (NMAS) or to become a member of the Chartered Institute of Arbitrators (CIArb). ADC’s course [...]

Upcoming Events

  • Online Mediation Training – July 2024
    • Days 4 - 5
       July 15, 2024 - July 16, 2024
       9:00 am - 5:00 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become a…

  • Mediation Refresher Training - Online – July 2024
    • One day Mediation Refresher Training
       July 15, 2024
       9:00 am - 5:00 pm
    • One day Mediation Refresher Training
       July 16, 2024
       9:00 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation/Conciliation Accreditation Day – July 2024
    •  July 17, 2024
       9:30 am - 4:30 pm

    Essential Accreditation for Mediators and Conciliators ADC Mediation/Conciliation Training participants (only), who are seeking formal recognition of their skills are eligible to enrol in ADC’s…

  • International Students Summer ADR Intensive 2024
    • Day 1
       July 20, 2024
       9:30 am - 4:30 pm
    • Day 2
       July 27, 2024
       9:30 am - 4:30 pm
    • Day 3
       August 3, 2024
       9:30 am - 4:30 pm
    • Day 4
       August 10, 2024
       9:30 am - 4:30 pm
    • Day 5
       August 17, 2024
       9:30 am - 4:30 pm
    • Accreditation Day
       August 18, 2024
       9:30 am - 4:30 pm

     

  • Online Mediation Training – August 2024
    • Days 1 - 3
       August 7, 2024 - August 9, 2024
       9:00 am - 5:00 pm
    • Days 4 - 5
       August 12, 2024 - August 13, 2024
       9:00 am - 5:00 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become a…

  • Online - Conflict Resolution & ADR - August 2024
    • Conflict Resolution & ADR Training
       August 7, 2024
       9:00 am - 5:00 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online – August 2024
    • One day Mediation Refresher Training
       August 12, 2024
       9:00 am - 5:00 pm
    • One day Mediation Refresher Training
       August 13, 2024
       9:00 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation/Conciliation Accreditation Day – August 2024
    •  August 14, 2024
       9:30 am - 4:30 pm

    Essential Accreditation for Mediators and Conciliators ADC Mediation/Conciliation Training participants (only), who are seeking formal recognition of their skills are eligible to enrol in ADC’s…

  • ADC-ICC Asia-Pacific Commercial Mediation Competition 2024 Registration
    • Asia-Pacific Commercial Mediation Competition 2024
       August 26, 2024 - August 28, 2024
       8:00 am - 8:00 pm
  • Online Mediation Training – September 2024
    • Days 1 - 3
       September 11, 2024 - September 13, 2024
       9:00 am - 5:00 pm
    • Days 4 - 5
       September 16, 2024 - September 17, 2024
       9:00 am - 5:00 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become a…

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