Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    December 15, 2021
    9:30 am - 4:30 pm

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    January 12, 2022
    9:30 am - 4:30 pm

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    February 9, 2022
    9:30 am - 4:30 pm

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    March 16, 2022
    9:30 am - 4:30 pm

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    April 27, 2022
    9:30 am - 4:30 pm

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    May 21, 2022
    9:30 am - 4:30 pm

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a (more…)

  • June 7, 2022
    9:30 am - 4:30 pm

Building Capacity to Effectively Respond to Bullying & Harassment Behaviour Despite Australia’s leadership in anti-bullying and harassment legislation, practice continues to lag policy in terms of real-world outcomes. Bullying and harassment remains a real issue in the workplace with as many as two-thirds of Australian workers having experienced bullying, according to research by the University (more…)

  • June 8, 2022
    9:30 am - 4:30 pm

Event Phone: +61 2 9239 0700

If you’ve ever searched for what to say and how to say it then this is the course for you! Facilitating Difficult Discussions is intended for anyone who seeks to approach and conduct difficult discussions with more confidence. This highly interactive course is designed for those who need to give and receive authentic and timely feedback; managers, professionals, (more…)

  • June 9, 2022
    9:30 am - 4:30 pm

Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal relationship, organisation or community. This course equips business owners, project managers, executives, team leaders, HR teams, complaints handling specialists and many others with the vital skills needed to reduce the levels of conflict (more…)

  • Conflict Resolution & ADR Training
    June 15, 2022
    9:30 am - 4:30 pm