APCMC Competition Webinar:

The Mediation Process

During the APCMC your team will be negotiating in the context of a mediation process. It is a terrific time to refresh your understanding of the process.

Mediation is a process in which disputing parties, with the assistance of the mediator, identify the disputed issues, develop options, consider alternatives and endeavour to reach an agreement.

The mediator does not make recommendations or determinations, but does take an active role in helping the parties explore their interests and create their own solutions.

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Biography

Ms Lisa Frisken LLB, MDR, FDRP

Founder of Gold Coast Mediation & Dispute Resolution Services, Lisa is a leading conflict resolution specialist and accredited mediator helping individuals and groups build their capabilities and competencies to better manage conflict.  

A Nationally Accredited Mediator, Conflict Coach, Arbitrator and Australian Disputes Centre faculty member, Ms Frisken has built lasting relationships B2B and P2P, providing dispute resolution consultancy services to tertiary institutions, government entities, a range of national and international Mediation panels, and the private sector.

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Upcoming Events

  • Complaints Handling Training - December 2023
    •  December 7, 2023
       9:30 am - 4:30 pm

    Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation. …

  • Online Mediation Training – December 2023
    • Days 1 - 3
       December 13, 2023 - December 15, 2023
       9:30 am - 4:30 pm
    • Days 4 - 5
       December 18, 2023 - December 19, 2023
       9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2023! How do…

  • Online - Conflict Resolution & ADR – December 2023
    • Conflict Resolution & ADR Training
       December 13, 2023
       9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online – December 2023
    • One day Mediation Refresher Training
       December 18, 2023
       9:30 am - 4:30 pm
    • One day Mediation Refresher Training
       December 19, 2023
       9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Online Mediation Accreditation Day – December 2023
    •  December 20, 2023
       9:30 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Online Mediation Training – January 2024
    • Days 1 - 3
       January 17, 2024 - January 19, 2024
       9:30 am - 4:30 pm
    • Days 4 - 5
       January 22, 2024 - January 23, 2024
       9:30 am - 4:30 pm

      We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become…

  • Online - Conflict Resolution & ADR - January 2024
    • Conflict Resolution & ADR Training
       January 17, 2024
       9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online – January 2024
    • One day Mediation Refresher Training
       January 22, 2024
       9:30 am - 4:30 pm
    • One day Mediation Refresher Training
       January 23, 2024
       9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation/Conciliation Accreditation Day – January 2024
    •  January 24, 2024
       9:30 am - 4:30 pm

    Essential Accreditation for Mediators and Conciliators ADC Mediation/Conciliation Training participants (only), who are seeking formal recognition of their skills are eligible to enrol in ADC’s…

  • Online Mediation Training – February 2024
    • Days 1 - 3
       February 14, 2024 - February 16, 2024
       9:30 am - 4:30 pm
    • Days 4 - 5
       February 19, 2024 - February 20, 2024
       9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2024! Become a…

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